On this page you will find a summary of the most frequently asked questions from all our customers.
Yes, you have the right to return the item within 14 days of delivery, as long as it is in the same condition in which you received it, unworn and with the original packaging intact.
You can choose to send the return with a trusted courier or request collection with our courier at a cost of €5, which will be deducted from the refund.
Just contact us via WhatsApp by communicating your name, surname, order number, reason for the return and attaching a photo of the product and its sole. The return is free for those who paid by card, while for cash on delivery payments a cost of €6 will be charged which will be deducted from the refund. The initial shipping costs and the commissions for cash on delivery are not refundable.
In case of damaged or non-compliant product, contact us within three days of receiving the order by sending a photo of the package and its contents. We will replace it or refund you.
- PayPal : Refunds are immediate if you used your PayPal balance; credit cards may take up to 10 days.
- Credit Card : Refunds may take up to 10 days.
- Cash on delivery : Provide the IBAN and the name of the account holder to receive the refund on your bank account, which will take 1-2 working days.
Once your order has been shipped, you will receive an email with a link to track your shipment via our traceable courier.
- Italy : 4-5 working days.
- European Union : Over 7 working days.
- Extra-EU : May take more than 2 weeks.
Standard shipping cost is €5.90 for Italy. Shipping is free for orders over €70.
- If you are not present at the time of delivery, the courier will attempt to redeliver the package over the next few days. After two failed attempts, the package will be placed in "storage" and must be collected within five working days, otherwise the order will be cancelled and the delivery costs will be retained.
Yes, we offer the option to pay cash on delivery at an additional cost of €3.50.
Yes, we accept payments via PayPal, ensuring a safe and fast transaction.
Yes, card payments are managed through encrypted and secure systems. We accept credit, debit, prepaid cards and also Postepay.
You can easily register by clicking on "Register" on our website. Fill out the form with your details and start shopping with us right away.
Click "Forgot Password" on the login page and follow the instructions to reset it.
Our Gift Cards are available online. You can choose the amount and give it to whoever you want. Buy it here
Enter the Gift Card code at checkout. The amount will be deducted from your order total.
- DOUBTS AND QUESTIONS? -
Visit our Customer Service Contact page, where you will find the answer to your questions or you can easily contact us.
CONTACT US HERE